Support
Adhering to a "customer-centered, employee-centered" management philosophy, Cling provides customers with full life-cycle services before, during and after sales.
Service Philosophy
Cling has an after-sales service system with 50 service engineers and a 7x24 call center, eliminating the worries of customers after use and serving you at any time.
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Service Commitment
Adhering to a “customer-centered” management philosophy, we provide 24/7 maintenance, parts, and technical support services. We respond to customer service requests within 30 minutes, resolve routine issues within 12 hours, and address complex problems within 48 hours.
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Service Network
Leveraging specialized service outlets and central parts warehouses, our comprehensive and extensive service network ensures timely and efficient fulfillment of customer needs. Service stations have been established in regions such as CIS、Africa、Europe, while periodic on-site services are provided in other areas based on customer requirements.
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Cling has established a comprehensive after-sales service system across major global markets.
We have— Four after-sales service stations in the CIS, Africa, and Asia; Authorized service outlets in over ten European countries and seven Middle Eastern nations; Deployed a professional itinerate technical team to provide continuous on-site support for customers. Cling remains committed to ensuring the efficient and stable operation of bus air conditioning and vehicle systems, creating value for customers through our professional services.
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Professional Service Team
Top-level service specialists and engineers of this industry provide customers with after-sales service support 24 hours a day, 365 days a year.
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Life-cycle Technical Support
Free technical support services are provided throughout the product life cycle, to actively assist customers in resolving product problems, ensure uninterrupted operation and deliver customized service training. With the ample inventory of commonly used spare parts, we guarantee timely fulfillment of market service demands without delay.
